Further Information AODA:

Accessibility for Ontarians with Disabilities Act

(AODA) Contact Centre (ServiceOntario)
Toll-free: 1-866-515-2025
TTY: 416-325-3408 / Toll-free: 1-800-268-7095
Fax: 416-325-3407

AODA Standard
Documents required under the customer service standard are available upon request. Documents required under the customer service standard to a person with a disability is provide  in a format that takes into account the person’s disability.

OZA makes reasonable efforts to ensure that policies, practices and procedures are consistent with the key principles of independence, dignity, integration and equality of opportunity.

OZA has a policy on assistive devices used by people with disabilities to access company building, offices, and other areas of workplace. Communicate with a person with a disability in a manner that takes into account their disability.

OZA company will let people with disabilities bring their support persons with them when accessing company building, offices, and other areas of workplace on the parts of your premises open to the public or open to other third parties.

OZA company ensures that employees who deals with the public on company behalf, as well as employees involved in developing  company policies, receives training on topics outlined in the customer service standard.

Accessible Employment Standard

OZA Inspections Ltd welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

During the hiring process, applicants will be notify if they are selected for an interview that accommodation will be provided.

How to interact with people who use assistive devices
An assistive device is a tool, technology or other mechanism that enables a person with a disability to do everyday tasks and activities, such as moving, communicating or lifting.
Personal assistive devices can include things like wheelchairs, hearing aids, white canes or speech amplification devices.
Don’t touch or handle any assistive device without permission.
Don’t move assistive devices or equipment, such as canes and walkers, out of your
customer’s reach.

What is a Disability?
The term “disability” covers a range of visible and invisible conditions that may have been present from birth, caused by an accident, or developed over time. For instance,disabilities include:
- Blindness or visual impairment
- Deafness or hearing disabilities
- Speech impairment
- Paralysis
- Amputation
- Difficulty with balance or coordination
- Brain injury
- Epilepsy
- Intellectual disabilities
- Learning disabilities
- Mental health challenges
- Reliance on a service dog, such as a guide dog, or on a mobility device, such as a wheelchair, walker, or cane

The purpose of the AODA is to develop, implement, and enforce accessibility standards or rules so that all Ontarian's will benefit from accessible services, programs, spaces, and employment. The standards help organizations to prevent or remove barriers that limit the things people with disabilities can do, the places they can go, and the attitudes of service providers toward them.


1.Recognizing the history of discrimination against persons with disabilities in Ontario, the purpose of this Act is to benefit all Ontarians by,
(a) developing, implementing and enforcing accessibility standards in order to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025

2. Providing for the involvement of persons with disabilities, of the Government of Ontario and of representatives of industries and of various sectors of the economy in the development of the accessibility standards.

People who have physical disabilities
There are many types and degrees of physical disabilities. Only some people with physical disabilities use a wheelchair. Someone with a spinal cord injury may use crutches while someone with severe arthritis or a heart condition may have difficulty walking longer distances.
If you need to have a lengthy conversation with someone who uses a wheelchair or scooter, consider sitting so you can make eye contact at the same level.
Don’t touch items or equipment, such as canes or wheelchairs, without permission.
If you have permission to move a person’s wheelchair, don’t leave them in an awkward, dangerous or undignified position, such as facing a wall or in the path of opening doors.